This public policy centre outlines the framework that will govern eligible Sprint Seller Centre participation. Final binding terms are presented during contracting and account activation.
Policy 01
Seller agreement and platform terms
Defines account responsibilities, authorised use, seller obligations, service availability, suspension controls, intellectual property, confidentiality and termination arrangements.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 02
Business verification and KYC/KYB policy
Requires accurate business, ownership, representative and settlement information, supported by valid documentation and periodic re-verification where required.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 03
Product listing and catalogue policy
Requires accurate product titles, descriptions, attributes, imagery, availability and claims so buyers receive clear and consistent information.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 04
Restricted and prohibited products
Prohibits illegal, unsafe, counterfeit, recalled or otherwise restricted items and requires category approvals where laws or marketplace standards apply.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 05
Pricing and promotions policy
Requires honest pricing, substantiated discounts, adequate promotional stock and compliance with applicable consumer and competition requirements.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 06
Order fulfilment and cancellation policy
Sets expectations for acceptance, preparation, dispatch, stock accuracy, cancellations, customer communication and issue resolution.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 07
Delivery and packaging requirements
Defines packaging, labelling, collection, handover and shipment-information standards appropriate to the product and delivery service.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 08
Returns, refunds and customer protection
Supports fair customer outcomes through defined return eligibility, evidence, inspections, refund processing and dispute-resolution workflows.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 09
Marketplace fees and settlement policy
Explains how commissions, service charges, refunds, adjustments, reserves and settlement schedules are presented and reconciled.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 10
Advertising terms
Governs campaign eligibility, content, budgets, attribution, billing and responsible promotion through Sprint Ads.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 11
Seller performance standards
Establishes measurable service indicators including order defects, cancellations, response time, dispatch performance, returns and compliance.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Policy 12
Data protection and privacy notice
Explains the responsible collection, use, storage and sharing of seller and user information for platform operations and legal compliance.
Applies to relevant sellers, users, products and transactions.
Requirements may vary by marketplace, category and service.
Material changes will be communicated through the Seller Centre.
Important notice
These website summaries are informative and do not replace the final seller agreement, marketplace schedules or regulatory obligations. Eligibility, pricing and services remain subject to approval.